Tag: Tech Support

Internet Connectivity Diagnostics

      I wish i would have found this troubleshooting guide sooner. Networking problems are a computer problem that i cannot simply solve by connecting remotely to a machine so i usually end up troubleshooting over the phone which isn’t the most convenient. This diagnostic map was put together by a networking tech support guru to whom i owe many thanks! Print off the map or view it on another computer while trying to solve internet connectivity issues.


http://mind42.com/pub/mindmap?mid=0f55a05d-f7ca-47f6-a800-8afa3f20c526


Monoprice





    I buy all of my cables exclusively from Monoprice.com because of their low prices, quantity discounts, helpful reviews, and online chat for both customer service and tech support. I wanted to bring Monoprice to the attention of my readers in part of the rise of HDMI cables and the ridiculous marketing strategies companies like Monster cable conduct to ensure you need the best. The average consumer will not need the best cable out there because for the most part it is unnecessary, especially for short cable run distances. It never pays to go with the most expensive first; Monoprice offers a solid return policy and satisfaction guarantee so if the cable is not up to your standards a quick return is all that is required. 


HDMI Cable price comparison
Monoprice: $4.34 (10ft.) VS. Monster: $69.95 (13.12 ft.)


Do you NEED the best?  


Jing

    As a provider of tech support i find screen shots incredibly helpful when troubleshooting a user’s problem. If everyone knew how to do this it would make my life, as well as the clients, a lot easier. Capturing a screen shot can be as easy as using Windows 7’s snip-it tool or simply pressing the Prnt Scrn (print screen) button and pasting it into paint. From there you can upload the screen shot in order to share it with others or save it to your machine. This is all fine and dandy but i find a little program called Jing a step above. Jing can capture a precise screen shot or video, let you edit it in a user friendly fashion, host it online, and then gives you the option to copy it to the clipboard as a url or download it. 


Jing is free so give it a try: http://www.techsmith.com/download/jing/